Portal Home > Knowledgebase > Email > Why can not I send email messages


Why can not I send email messages




Causes for problems when sending e-mail messages are mainly two:

The first problem is related to inactivated option for authentication to the SMTP server. To activate this option in your e-mail client, search for “My server uses Authentication” in Microsoft Outlook and Outgoing Server (SMTP) – “Use name and password” in Mozilla Thunderbird.

The second problem is when your Internet Service Provider filters port 25. This port is necessary for you to contact our e-mail servers. In this case you should change the port from 25 to 26 in your e-mail client.



Was this answer helpful?

Add to Favourites Add to Favourites    Print this Article Print this Article

Also Read
A copy of the email logs (Views: 3068)

* Minimum sign up periods for cPanel Web Hosting plans: Mini - 3mo., Pro - 1mo., Biz - 1mo., cPanel Reseller Hosting, Linux VPS, Windows VPS, Managed cPanel VPS and Dedicated Servers - 1mo. secret link
Accepted payments: Credit/Debit Card, Paypal, Payza, Skrill, WebMoney, CashU, Ukash, paysafecard, Bitcoin, Perfect Money, SolidTrust Pay, OKPay, EgoPay, Western Union/MG, Wire Transfer and more.