- Prioritet - Medium
- Berører Annet - New York City Metro (NY1)
-
Event Type: Router Software Upgrade
Start: 2024-05-13 02:00:00 Eastern
End: 2024-05-13 14:00:00 Eastern
Location(s): New York City Metro (NY1)
Affected Device(s):
20322395.securefastserver.com
kvm10016.qhoster.net [KVM Node]
kvm10033.qhoster.net [KVM Node]
kvm10034.qhoster.net [KVM Node]
cphost23.qhoster.net [cPanel Shared hosting server]
4263545.securefastserver.com - Dato - 05/13/2024 06:00 - 05/13/2024 18:00
- Sist oppdatert - 05/13/2024 09:24
- Prioritet - Høy
- Berører Server - cphost09
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One of our UK cPanel servers is now pending Reinstall, because we found system issues, that cannot be fixed otherwise in a safe way:
Affected server: cphost09.qhoster.net
We will update this notification once the server has been reinstalled and restored from backup.....
- Dato - 05/09/2024 12:57
- Sist oppdatert - 05/09/2024 12:58
- Prioritet - Høy
- Berører Server - cphost17
-
One of our UK cPanel servers i DOWN - [cphost17].
We are waiting for the datacenter technicians to provide us with more info on the issue.
Watch this ticket for further updates.
Update April, 2nd: the system drives have failed and we will have to reinstall the server.
We will attempt to reinstate all user accounts from backups.Update April, 8th: We are waiting for the datacenter to replace the system disks, so we can proceed
to reinstall the server and reinstate the user accounts on it.Update April, 10th: The datacenter is a bit slow to replace the disks, also investigating the technical issue took time, since the server experienced abnormal issues (self power down etc).
We will fix it and restore from backup, it just takes longer, than expected.Update April, 15th: Work is in progress, we are restoring customer accounts, it will be ready soon....
Update April, 23rd: The server is reinstalled and restored to large extend. Only few accounts are yet to be restored, we will update this notification, when all remaining accounts are restored as well.
Last Update: All accounts are restored. If, for some reason you have an account on cphost17 and it does not look restored, please contact support by opening a ticket. Thank you.
- Dato - 04/01/2024 15:18
- Sist oppdatert - 04/30/2024 14:22
