[IMPORTANT] - To all customers with VPS servers in Mexico! (Scheduled)
  • Priority - Critical
  • Affecting Other - Mexico Datacenter

  • Dear Valued Customers,

    we want to inform you of very important changes in the Mexico Datacenter, affecting all of you, who have a server with us, hosted at that location.

    Due to changes in the Mexico Datacenter, that are not caused by us and we have no way to prevent, we can no longer offer the same type of service (OpenVZ VPS) after 30th of January 2023.

    For this reason it is imperative, that you take a full backup of your data and configuration off of your server before that date.
    You should backup anything, that you consider important, since after 30th of January 2023 - your current VPS server in Mexico will be terminated.

    We are already in the process of preparing a new VPS node in Mexico.
    Since OpenVZ is an old/legacy type of virtualization, it makes little sense to run the new VPS node as OpenVZ.

    Therefore, we have decided to create the new node as KVM VPS node, offering full virtualization mode, own updateable Kernel for each VPS, new OS templates and also the new node will run on fast SSD storage. This will make the service much better in every sense.

    We do our best to prepare the new KVM node as soon as possible, but we cannot guarantee at this point, that it will be ready by 30th of January. (we expect it to be ready in a week, but it may actually take ~2 weeks, due to reasons beyond us).

    All customers with VPS server(s) in Mexico will receive a replacement in the form of a new KVM VPS in Mexico on the new node, as  soon as it is production ready and deployed.
    You will be notified, when the new / replacement VPS is ready for you.

     

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

    In case you do not want to wait and you need a working server ASAP - please, contact us by opening a Support ticket from your Client area to request a new server.
    We can provision a new replacement VPS server with no delay, as long as you agree to use a different location (i.e. not in Mexico).

    Should you have any questions and need to ask - please, contact Support.

    Thank you.

     

  • Date - 01/24/2023 11:31 - 01/30/2023 09:00
  • Last Updated - 01/24/2023 11:35
[kvm10036.qhoster.net] Scheduled Maintenance (Scheduled)
  • Priority - Medium
  • Affecting System - [kvm10036] KVM node LA, USA

  • A Maintenance have been scheduled in USA, LA datacenter, that will affect one of our KVM nodes in USA:

    [kvm10036] KVM node LA, USA

    Affected services: All VPS servers on node kvm10036.qhoster.net

     

    Maintenance Time-frame:

    Date: 01/25/2023

    Start : 1:00PM EST (8:00AM UTC) - Re-scheduled for 12:00AM EST (7:00AM UTC)
    End : 4:00PM EST (11:00AM UTC) - Re-scheduled for 3:00AM EST (10:00AM UTC)
    Expected Downtime: ~1 hour

  • Date - 01/25/2023 07:00 - 01/25/2023 10:00
  • Last Updated - 01/20/2023 07:55
KVM USA - to affected customers - Read This: (Reported)
  • Priority - High
  • Affecting System - [kvm10034] KVM node

  • All affected customers with KVM VPS servers in USA on node [kvm10034] - Read This :

    The node suffered failed SSD drives, which were replaced. We had to completely rebuild the node, so all servers on it are history.
    In case you have a VPS on this node, which was activated before the failure - you need to open a Support ticket to ask for
    a replacement server.

    We'll also give +1 month on top of your Billing term, as compensation for this unfortunate inconvenience.

    Thank you.

  • Date - 11/29/2022 12:32
  • Last Updated - 11/29/2022 12:34
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